Handelsbetingelser

Om Luna Lova
Tailored Balance Life v/ Luna Lova Nielsen
Rundholtsvej 7, 2300 København S
CVR: 42508993
E-mail: info@lunalova.com

Priser og betaling
Alle priser er angivet i danske kroner. Luna Lova er ikke momsregistreret, og der tillægges derfor ikke moms. Betaling sker før sessionen eller workshoppen, via det tilsendte betalingslink eller via bankoverførsel.

Alder
Mine sessioner og workshops er kun for personer over 18 år.

Workshops og events
Workshops og events afholdes på en bestemt dato. Der er derfor ingen fortrydelsesret, jf. forbrugeraftalelovens § 18, stk. 2, nr. 12, og købte billetter refunderes ikke.
Kan du ikke deltage, kan din billet i stedet bruges til en anden workshop, som jeg afholder, inden for 12 måneder fra den oprindelige workshopdato. Er den nye workshop dyrere, betaler du forskellen. Er den billigere, refunderes forskellen ikke. Giv mig blot besked på info@lunalova.com senest 5 dage før workshoppen.
Hvis jeg aflyser en workshop, får du hele beløbet tilbage, eller du kan vælge at bruge billetten til en anden workshop.

Ændringer af workshops
Jeg forbeholder mig retten til at aflyse en workshop ved for få tilmeldte samt til at ændre sted eller tidspunkt. Passer det nye sted eller tidspunkt dig ikke, får du hele beløbet tilbage.
Der tages kun billeder og video på workshops med deltagernes samtykke.

1:1 sessioner og forløb
Ved køb af sessioner har du 14 dages fortrydelsesret fra købsdatoen. Ønsker du at fortryde, skal du give tydelig besked på info@lunalova.com inden for de 14 dage. Hvis du ønsker at holde en session inden for de 14 dage, accepterer du, at du ved fortrydelse betaler for de sessioner, du allerede har modtaget.
Når du køber et forløb med 3 sessioner, skal sessionerne bruges inden for 12 måneder fra købsdatoen. Sessioner, der ikke er brugt inden for de 12 måneder, bortfalder og refunderes ikke.

Aflysning af sessioner
Aflysning skal ske senest 12 timer før den aftalte session. Ved senere aflysning eller udeblivelse trækkes halvdelen af sessionens pris. Ved forløb tæller sessionen som brugt. Kommer du for sent, slutter sessionen til det aftalte tidspunkt.

Grænser og respekt
Mine sessioner og workshops indeholder ikke seksuelle ydelser. Arbejdet foregår altid med respekt for både dine og mine grænser. Jeg forbeholder mig retten til at afbryde en session eller bede en deltager forlade en workshop ved grænseoverskridende eller upassende adfærd. I så fald refunderes betalingen ikke.

Digitale produkter
Ved køb af digitale produkter, der leveres med det samme, bortfalder fortrydelsesretten, når du har givet samtykke til, at leveringen begynder med det samme.

Fortrolighed
Alt, hvad du deler med mig, behandles fortroligt. På workshops forventes alle deltagere at respektere hinandens fortrolighed og ikke dele, hvad andre deltagere fortæller.

Ansvar og helbred
Mine sessioner og workshops er ikke en erstatning for lægelig eller psykologisk behandling. Har du helbredsmæssige forhold, du er i tvivl om, bør du tale med din læge, inden du deltager. Du deltager på eget ansvar og bestemmer altid selv dine grænser. Berøring sker kun efter aftale med dig, og du kan til enhver tid sige stop.

Reklamation
Er du utilfreds med en ydelse, beder jeg dig kontakte mig på info@lunalova.com, så finder vi en løsning sammen.

Klagemuligheder
Hvis vi ikke kan finde en løsning, kan du klage til Nævnenes Hus, Toldboden 2, 8800 Viborg, via www.naevneneshus.dk.

Rettigheder
Alle rettigheder til kurser, workshops, events og digitale produkter tilhører Luna Lova og må kun bruges til eget privat brug. Materialet må ikke deles, kopieres, gengives eller sælges til tredjepart. Ved køb får du en licens til at bruge produktet som beskrevet under det pågældende produkt. Licensen er uden tidsbegrænsning, men jeg kan ikke garantere, at materialet altid vil være hostet. Jeg anbefaler derfor, at du downloader dit materiale. Jeg lukker ikke for adgangen uden at give dig besked forinden.

Persondata
Læs, hvordan jeg behandler dine oplysninger, i min Cookie- og privatlivspolitik.

Terms and Conditions

About Luna Lova
Tailored Balance Life v/ Luna Lova Nielsen
Rundholtsvej 7, 2300 Copenhagen S, Denmark
CVR: 42508993
Email: info@lunalova.com

Prices and payment
All prices are in Danish kroner (DKK). Luna Lova is not VAT registered, so no VAT is added. Payment is made before the session or workshop, either via the payment link sent to you or by bank transfer.

Age
My sessions and workshops are only for people over the age of 18.

Workshops and events
Workshops and events take place on a specific date. Therefore, there is no right of withdrawal, cf. section 18(2)(12) of the Danish Consumer Contracts Act, and purchased tickets are non-refundable.
If you are unable to attend, your ticket can instead be used for another workshop I host within 12 months of the original workshop date. If the new workshop is more expensive, you pay the difference. If it is less expensive, the difference is not refunded. Simply let me know at info@lunalova.com no later than 5 days before the workshop.
If I cancel a workshop, you will receive a full refund, or you can choose to use your ticket for another workshop.

Changes to workshops
I reserve the right to cancel a workshop if there are too few participants, and to change the venue or time. If the new venue or time does not suit you, you will receive a full refund.
Photos and videos are only taken at workshops with the participants’ consent.

1:1 sessions and packages
When purchasing sessions, you have a 14-day right of withdrawal from the date of purchase. If you wish to withdraw, please notify me clearly at info@lunalova.com within the 14 days. If you choose to have a session within the 14 days, you accept that, upon withdrawal, you will pay for the sessions you have already received.
When you purchase a package of 3 sessions, the sessions must be used within 12 months of the date of purchase. Sessions not used within the 12 months will expire and are non-refundable.

Cancellation of sessions
Sessions must be cancelled no later than 12 hours before the agreed time. For later cancellations or no-shows, half of the session price will be charged. For packages, the session counts as used. If you arrive late, the session will end at the agreed time.

Online sessions
For online sessions, you are responsible for a stable internet connection and a quiet, undisturbed space. The link to the session is sent the day before. If the connection fails on my side, I will offer you a new time.

Boundaries and respect
My sessions and workshops do not include sexual services. The work always takes place with respect for both your boundaries and mine. I reserve the right to end a session or ask a participant to leave a workshop in case of boundary-crossing or inappropriate behaviour. In that case, payment will not be refunded.

Confidentiality
Everything you share with me is treated confidentially. At workshops, all participants are expected to respect each other’s confidentiality and not share what other participants say.

Price changes
Prices may change. Tickets and packages already purchased keep the price you paid.

Gift cards
Gift cards are valid for [12 months] from the date of purchase and can be used for sessions and workshops. Gift cards cannot be exchanged for cash.

Digital products
When purchasing digital products delivered immediately, the right of withdrawal lapses once you have consented to delivery beginning immediately.

Responsibility and health
My sessions and workshops are not a substitute for medical or psychological treatment. If you have any health concerns, please consult your doctor before participating. You participate at your own responsibility and always decide your own boundaries. Touch only takes place by agreement with you, and you can say stop at any time.

Complaints
If you are dissatisfied with a service, please contact me at info@lunalova.com, and we will find a solution together.

Complaint options
If we cannot reach a solution, you can file a complaint with Nævnenes Hus (the Danish Board of Appeals), Toldboden 2, 8800 Viborg, Denmark, via www.naevneneshus.dk.

Rights
All rights to courses, workshops, events and digital products belong to Luna Lova and may only be used for your own private use. The material may not be shared, copied, reproduced or sold to third parties. Upon purchase, you obtain a license to use the product as described under the product in question. The license has no time limit, but I cannot guarantee that the material will always be hosted. I therefore recommend that you download your material. I will not close access to the material without notifying you in advance.

Personal data
Read how I process your information in my Cookies and Privacy Policy.